Customer Service

All shipping methods can be split into 2 groups, depending on how the rates are calculated: Manual (by defined rate area) methods calculate rates based on...

To set up a manual shipping method with pre-determined rates depending on a rate area: Open the Settings → Shipping methods page. Click the + botton ...

In the Administration panel, go to Administration → Shipping & Taxes → Shipping methods. Add a new shipping method, or choose one of the existing ...

Learn more about other ways to enable free shipping. In the Administration panel, go to Products → Products. Click the name of the product you want to...

If you get an incorrect shipping cost, check if additional shipping charges for products and shipping methods are set. Check Additional Shipping Charges ...

Let’s say, you have an online store in Boston. In Boston, you have your own delivery service, but you deliver to other states using third-party services, f...

Let’s say you want delivery in your store to become cheaper when a customer purchases more one product at a time. To do this, follow these steps: Open th...

Let’s say ypu want delivery in your store to become free if the client’s order total exceeds certain value. To do this: Open the Administration → Shippi...

You can make flexible shipping charges that depend on the number of products purchased in one order. There are multiple ways to do it: Way 1. Configuring ...

In the Administration panel, go to Products → Products. Click on the name of a product. This will open the product’s editing page. Switch to the Shi...